Privacy Policy
Last updated: April 2026
Introduction
Haven ("we," "our," or "us") operates the Beacon platform, an enterprise AI agent platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and related services. By accessing or using Beacon, you agree to the terms of this Privacy Policy.
Information We Collect
Account Information
When you create an account, we collect your name, email address, organization name, job title, and authentication credentials. Enterprise customers may also provide billing and payment information.
Usage Data
We collect information about how you interact with the platform, including workflow configurations, agent activity logs, feature usage patterns, and performance metrics. This data helps us improve the platform and provide support.
Content and Data You Provide
This includes any data you input into the platform - such as prompts, documents, workflow definitions, and AI agent configurations. You retain ownership of all content you provide to the platform.
Technical Information
We automatically collect device information, browser type, IP address, operating system, and access timestamps when you use the platform.
How We Use Information
- Provide, operate, and maintain the Beacon platform
- Process and fulfill enterprise service agreements
- Improve and develop new features, including AI model performance
- Monitor platform security, detect fraud, and prevent abuse
- Generate aggregated, anonymized analytics and compliance reports
- Communicate with you about updates, security alerts, and support
- Comply with legal obligations and enforce our terms of service
Data Sharing
We do not sell your personal information. We may share data in the following circumstances:
- Service providers - with trusted third parties who assist in operating the platform, subject to strict data processing agreements
- AI model providers - when processing AI requests through third-party models, only the minimum data required for the request is shared
- Legal requirements - when required by law, regulation, legal process, or governmental request
- Business transfers - in connection with a merger, acquisition, or sale of assets, with prior notice to affected users
- With your consent - when you have given explicit permission for a specific disclosure
Data Security
We implement industry-standard security measures to protect your data, including encryption in transit and at rest, access controls, regular security audits, and infrastructure monitoring. Enterprise customers receive additional security features including single sign-on (SSO) integration, role-based access controls, and audit logging. While we strive to protect your information, no method of transmission or storage is completely secure.
Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Access and receive a copy of your personal data
- Correct inaccurate or incomplete information
- Request deletion of your personal data
- Object to or restrict certain processing activities
- Data portability - receive your data in a structured format
- Withdraw consent where processing is based on consent
To exercise these rights, contact us at andy@ltsgroup.tech. We will respond to verified requests within 30 days.
Cookies
We use essential cookies to operate the platform, including authentication tokens and session management. We may also use analytics cookies to understand how the platform is used. You can control cookie preferences through your browser settings. Disabling essential cookies may affect platform functionality.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. For enterprise customers, we will provide direct notice of significant changes via email or platform notification. Continued use of Beacon after changes constitutes acceptance of the updated policy.
Contact
If you have questions about this Privacy Policy or our data practices, please contact us:
Haven
Email: andy@ltsgroup.tech